Move-In Day FAQs
FAQ #1
When is Move-In Day and how should I prepare?
Move-In Day is Saturday, August 10 from 8am-6pm. Complete the following steps before Move-In Day to make the check-in process as smooth as possible.
1. Pay your first month’s rent through your tenant portal.
You should have already received access to your tenant portal and a welcome email detailing how to pay your first month’s rent. If you have not received this communication, please email our leasing manager at fallon@arenagrp.com to get set up.
2. Create a Pet Screening profile.
Regardless of whether you are bringing a pet to live with you at The Harbor, you will need to complete a Pet Screening Profile. If you are bringing a pet, you will also need to sign a Pet Agreement and pay our pet fee before move-in day.
3. Sign up for a Move-In Day check-in time.
On Wednesday, July 24, you will receive an invitation to sign up for a check-in time. You must check in at your chosen time on August 10. Don’t forget to bring a Photo ID to your check-in time. We need to confirm your identity before we give you your keys.
FAQ #2
How do I pay my rent?
You will pay your rent through your tenant portal. You should have already received access to your tenant portal and a welcome email detailing how to pay your first month’s rent. If you have not received this communication, please email our leasing manager at fallon@arenagrp.com to get set up.
FAQ #3
Do you offer payment plans for rent?
We do! Here’s how to get set up:
1. Sign up for Flex.
Enter your personal and property details, check your eligibility for a Flex credit line, add a payment method, and choose your payment schedule.
2. You fund part of your rent to unlock your credit line.
Once your bill is posted in your rent portal, Flex can either automatically pull funds from your linked payment account or you can initiate the process manually.
3. Flex helps pay your rent in full to your property.
Depending on your property, Flex will either pay your rent for you or you will use a Flex funded payment method to pay in your rent portal.
4.You pay Flex back later in the month.
Flex will automatically process your payments based on the schedule you choose. You can also pay in the app when it’s convenient for you.
5. Enjoy flexible rent when you need it!
You’ll be able to split your rent as long as your account is in good standing. You also have the option to turn off rent autopay or cancel at anytime.
FAQ #4
What furnishings come with my unit?
Your living area will have a couch, chair, end table, coffee table, barstools, a media console, and a 65” Smart TV mounted to the wall.
Your kitchen appliances include a stainless-steel double-door fridge, an oven/stove, microwave, dishwasher, washing machine, and dryer.
Our 4-bedroom floor plans include a dining table and four dining room chairs.
Your bedroom will have a full-size bed frame, a premium memory foam mattress, a desk, a desk chair, and a small chest of drawers.
FAQ #5
How do I set up my WiFi?
TBD
FAQ #6
How will I receive my mail?
Letters: All paper mail will be held in the leasing office. Residents must check in with our office staff to see if they have received any mail similar to how you would periodically check a mailbox.
Packages: We utilize a service called Parcel Pending that automatically alerts the resident by text message that they have received a package.
FAQ #7
How can I stay updated on what's going on in the community?
Follow The Harbor on social media for community-wide announcements, important info on the 30+ resident events we host every year, and to participate in frequent giveaways.
FAQ #8
How do I get access to The Cove?
Now that you’re move-in official, you can take advantage of your exclusive membership to The Cove at BearX! Enjoy surfing, tanning, and floating in the massive lazy river with your roommates, or bring along two guests for free with your membership.
Head over to BearX with your ID to activate your membership.
The Cove’s hours are Mon: CLOSED, Tue-Fri: 2-8pm, and Sat & Sun: 12-8pm.
FAQ #9
Where and when is trash picked up?
We use a trash valet service that picks up your trash outside of your unit’s door every evening.
Please follow the steps below when taking advantage of this amenity:
- Place your trash in the provided container outside of your door between 3-5pm. Service collection will start promptly at 5pm. Trash placed out after this may be missed.
- Always place tied trash bags in your trash container instead of loose trash to help protect the hallways from spills, stains, and critters.
- Please do not overfill trash bags. They must be able to be transported without ripping or leaking.
- Blue bags should be used for recycling only.
- Always break down all cardboard boxes.
- Your trash container should be brought in to your unit before 9am the next morning to keep the community looking clean.
Please follow these rules so our trash system runs smoothly and keeps the property clear of trash. These rules for trash collection are non-negotiable and you may be fined for breaking them.
FAQ #10
How do I submit a maintenance request?
You can submit a maintenance request by filling out a work order form through your resident portal.
FAQ #11
Do you require renter's insurance?
Yes, but it’s included in your Resident Benefits Package. We’ve secured a industry-leading value policy from an A-rated carrier and you’ve automatically been added to our master insurance policy.